Effective Date: 24/02/2020
Last Updated: 24/02/2025
1. Introduction
Welcome to Funeral Services Call Center (FSCC). These Terms and Conditions (“Terms”) govern your use of our website https://fscc.online and our services.
By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.
2. Definitions
- “FSCC” refers to Funeral Services Call Center, including its affiliates, employees, and representatives.
- “Website” refers to https://fscc.online.
- “Services” refer to funeral package sales, customer support, and pre-need or at-need funeral arrangements provided through FSCC.
- “User” / “You” refers to any individual accessing our website or using our services.
- “Partner Funeral Homes” refers to third-party funeral service providers FSCC collaborates with.
(II). Information Collected Automatically
- IP Address
- Browser Type & Device Information
- Website Usage Data (Pages visited, Time spent, Click actions)
- Cookies & Tracking Technologies
3. 3. Services Provided
FSCC acts as a third-party call center that:
- Assists users in selecting funeral packages from partnered funeral homes.
- Handles inquiries regarding pre-need and at-need funeral services.
- Provides customer support and appointment scheduling.
FSCC does not directly provide funeral services but connects users with licensed funeral homes.
4. User Responsibilities
By using our website or services, you agree to:
- Misrepresent yourself while using FSCC services.
- Use FSCC services for lawful purposes only and not engage in fraudulent or misleading activities.
- Respect the privacy and dignity of other users and FSCC representatives.
Prohibited Activities:
You must not:
- Provide accurate and truthful information when inquiring about funeral services.
- Use automated scripts, bots, or other deceptive methods to access our services.
- Engage in behavior that violates any laws or regulations related to funeral services.
5. Payment & Refund Policy
A. Payment Terms
- Payments for funeral services are processed directly by our partnered funeral homes.
- FSCC does not store or process credit card details; all transactions are handled by third-party funeral service providers.
B. Refund Policy
- Refund policies are determined by our partnered funeral homes and may vary.
- FSCC is not liable for any refund disputes; users must contact the funeral home directly for refund requests.